Refund Policy

1. Summary

All purchases made in frndHub are final and non-refundable. This includes coin purchases, paid call time, and any other paid feature, except where mandatory consumer law in your country requires otherwise. Please read this policy before buying.

2. What you are paying for

frndHub uses coins to pay for call time with companions. Coins are a digital, consumable item that is credited to your account immediately after a successful purchase and is spent as you use audio or video calls. Because coins are delivered instantly and are consumed on use, they are not returnable.

3. No refunds

We do not provide refunds, credits, or exchanges for:

• Unused coins or unused balance remaining on your account
• Change of mind after a purchase
• Accidental or duplicate purchases made from your account
• Coins spent on calls or messages you were not satisfied with
• Account deletion, whether requested by you or by us
• Suspension or termination of your account for violating our Terms of Service
• A companion being unavailable, offline, or ending a conversation

4. Failed or incorrect charges

If money was deducted but coins were not credited to your account, or you believe you were charged incorrectly due to a technical error, contact us within 7 days of the transaction at support@frndhub.com with your account email, the transaction ID, the amount, and the date. We will investigate and, where we confirm a genuine billing error on our side, credit the missing coins to your account.

5. Purchases made through app stores

If you purchased through the Google Play Store or Apple App Store, that store's own refund rules and timelines also apply, and any store-initiated refund is handled by the store and not by frndHub. We may reduce or remove the corresponding coin balance from your account if a store refund is granted.

6. Chargebacks

Initiating a chargeback or payment dispute without first contacting us may result in suspension of your account while the dispute is reviewed. We ask that you contact Support first so we can resolve the issue directly.

7. Your statutory rights

Nothing in this policy limits rights you may have under mandatory consumer protection law in your country. Where such law requires a refund, we will comply with it.

8. Changes

We may update this Refund Policy from time to time. We will post the revised version with an updated date. Purchases are governed by the policy in effect at the time of the purchase.

9. Contact

Questions about a payment? Email support@frndhub.com or visit Support. See also our Terms of Service and Privacy Policy.